Deposit/Reservation Payments

• To secure the date for floral services, the client must sign and return the floral contract agreement along with a non-refundable and non-transferable retainer, which will be 50% of the total order amount. The date and floral arrangements are not confirmed until both the signed agreement and the retainer are received. The remaining balance for floral services is required no later than 21 days before the wedding or event. If the client fails to make the payment by this deadline, the florist reserves the right to cancel the agreement without further obligations and will retain any payments made as compensation.

Market Adjustments

• The Florist reserves the right to adjust its pricing due to increases in the wholesale costs of goods or supplies, such as flowers, greenery, vases, etc. The Florist will notify the Client of any price increase when the final invoice is issued, and both parties will mutually agree on any necessary floral adjustments before proceeding. Upon request, the Florist will provide the Client with an itemized list detailing the cost increases. The Client agrees to pay for any price changes in accordance with this section. The Florist will not raise prices for reasons other than increased costs of goods or supplies.

Delivery, Teardown, Day Of

• A 10% delivery and setup fee will be applied to all services requiring the Florist’s involvement. Alternatively, the Client may choose to pick up the finished floral arrangements from the Florist’s studio at no additional charge on the delivery date during store hours. An 8% teardown fee will be added to any event where the Florist is required to retrieve floral and rental pieces after the wedding or event. Additionally, a "flipping" or multiple locations fee may be applied if the event requires the Florist to set up, move arrangements between locations, or transform a ceremony site into a reception site during the cocktail hours etc.

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. The fees in this Agreement are based on Florist’s current pricing at the time of booking. Floral pricing may be adjusted periodically, and the Client will be charged at the prices in effect at the time.

Cancellation By Client

• If the Client cancels this Agreement for any reason more than 40 days before the order delivery date, the Florist will retain the non-refundable retainer, but the Client will not be liable for the remaining balance. The Client must provide written notice of cancellation via email, as outlined in the Notice provision, and must obtain confirmation of receipt from the Florist. If the Client does not provide the required notice of cancellation or cancels within 21 days of the wedding or event date, the Client will be responsible for paying the full remaining balance.
  
  Cancellation By Florist

• If the Florist determines, at its sole discretion, that it is unable or unwilling to fulfill its obligations under this Agreement due to circumstances such as injury, illness, a family member’s death, pregnancy, military orders, religious commitments, or other personal emergencies, the Florist will:

1. Provide immediate notice to the Client;

2. Make reasonable efforts to find a competent replacement with the Client's mutual agreement;

3. If no suitable replacement is available, or the Client does not agree to the transfer of obligations, issue a refund or credit based on the portion of services already rendered;

4. Release the Client from any remaining performance or payment obligations under this Agreement.

Rescheduling By Client

• If the Client reschedules the order within 40 days of the delivery date, Any payments/monies will not be Refunded, and the Client must rebook the Florist's services under a new contract, subject to the Florist's current pricing at the time of the new booking. The Client must provide written notice of the rescheduling via email, following the Notice provision, and obtain confirmation of receipt from the Florist.

Product Substitutions

• To ensure the highest quality of product, the Florist reserves the right to make necessary floral substitutions. The integrity of the proposed color scheme and style will always be preserved, and flowers of equivalent value will be used. Since our products are perishable, we cannot always guarantee their freshness upon delivery to us, and substitutions may be required based on quality or availability. In the event of major substitutions, the Client will be notified immediately. Due to the nature of organic materials, the Florist cannot be held responsible for variations in the color or size of the flowers.

Client Modifications/Selections

• No major modifications, such as changes in colors or the overall theme, can be made after 40 days prior to the delivery date. Any changes requested after this period may incur additional fees, which will be billed to the Client before proceeding. All final changes, including the removal or addition of items to the order, must be made no later than 21 days before the delivery date. If items are removed from the order after the 40-day mark will not affect the deposit. (Deposit Cost will remain the same even if items are removed)

Changes to Quotes/Additional Fees

• Delivery, setup, "flipping," relocating, and rental retrieval fees are based on the information provided during the initial consultation. The Client may incur additional fees if there are changes to the design or logistical plan, venue or vendor restrictions, multiple delivery locations, or other unforeseen circumstances. These additional fees will be reflected in the final invoice before payment or may be billed separately.

All vases, containers, liners, arches, lighting, and other items used for the Client's order by the Florist remain the property of the Florist unless otherwise specified in this Agreement. The Client is responsible for returning all rented items to the Florist within 24 hours after the delivery date, unless otherwise agreed upon in writing. If any rental items are missing or damaged, the Florist will notify the Client of the damage and issue an invoice for the amount due.

If the Client provides their own vases or containers, they agree to deliver them to the our shop at least 5 days before the delivery date. These containers must be delivered in the condition in which the Client wants them used (clean, polished, free of tags and debris). The Client is responsible for ensuring that all provided containers are watertight and for supplying extra liners if needed. The Florist is not responsible for maintaining flower hydration in containers that are not watertight.

Model Release

• The Event Floral Agreement grants Stallings Floral Company the irrevocable right to use photographs of the Client, the Client’s family and friends, and guests taken by the Florist, the Florist’s assistants, or any Stallings Floral Company staff using a smartphone, professional camera, or drone for marketing, advertising, trade, promotion, exhibition, or any other lawful purposes.

Image Use

• The Florist may request professional photographs from the photographer hired by the Client. The Florist reserves the right to view and use any professional photographs featuring its floral arrangements for promotional purposes, marketing, advertising, trade, exhibition, or other lawful purposes unless the Client expressly states otherwise in writing.

Social Media Use

• We Ask that any media posted on social media including our work, that Stalling flroal company is tagged Either by @ or by Link...

Work Environment

• The Client understands and agrees that the Florist maintains a safe work environment at all times and complies with all relevant health and safety laws, directives, and regulations. The Client also agrees that during the wedding or event, neither they nor their agents will carry weapons or firearms, expose others to severe illness, or request the Florist to engage in any illegal or unsafe activities. Additionally, the Florist will not provide services in any location or area deemed unsafe at the Florist’s sole discretion, including but not limited to areas affected by communicable diseases, quarantines, poor air quality, or similar hazards. In such cases, the Florist reserves the right to reschedule, terminate service, and/or leave the wedding or event immediately. The Client agrees to hold the Florist harmless for any incomplete services or lapses in quality resulting from these circumstances and will remain responsible for full payment.

Harassment

• The Client is responsible for ensuring the appropriate behavior of all guests and other individuals at the wedding or event. If the Florist or any of its staff experience inappropriate, threatening, hostile, or offensive behavior from any guest or person at the event—including but not limited to unwelcome racial comments, sexual advances, or verbal or physical conduct of a sexual nature—the Florist reserves the right to immediately terminate services and leave the event. In such cases, the Florist will retain all monies paid, and the Client agrees to hold the Florist harmless for any incomplete wedding or event services.

Style/Discretion

• The Client understands and agrees that they are booking the Florist based on its distinct floral style. While every reasonable effort will be made to create arrangements to the Client’s preferences, the unique nature of flowers means that no specific arrangement can be guaranteed. The Florist will use its professional judgment and discretion to determine which floral pieces to display. The Client agrees to hold the Florist harmless if certain floral pieces do not meet the Florist's standard of quality and are not used at the event.

Weather

• Client agrees to indemnify and hold Florist harmless from any damage to florals or issues related to floral arrangements in outdoor inclement weather conditions.

Venue Policy

• Florist is limited by the rules and guidelines of the location(s) and site management. Client agrees to accept the technical results of the venue/location’s imposition on Florist. Negotiation with the officials for moderation of guidelines is the Client’s responsibility and Florist will offer technical recommendations only.

Insurance

• Client understands and agrees that it is their sole responsibility to research and acquire any and all event insurance to protect themselves from unforeseen events, extreme weather, or extenuating circumstances beyond the Parties’ control. Client agrees to relieve and hold Florist harmless for all such occurrences.